Returns and Refund Policy
Last updated September 11, 2026
Returns & Refund Policy
Tarpon Marine Supply accepts returns on eligible products subject to the terms below. Because some products are fulfilled through third-party distribution partners, return eligibility, fees, and procedures may vary by product.
Shipping Damage or Shortages
If your order arrives damaged, incomplete, or with a shipping shortage, please contact Tarpon Marine Supply within 24 hours of delivery at returns@tarponmarinesupply.com or through our return request form.
Please retain all original packaging, shipping materials, and product contents until the claim has been reviewed.
Return Period
Eligible return requests must be submitted within 30 days of the original purchase date.
A Return Merchandise Authorization (RMA) number is required for all returns.
Do not ship any merchandise back without an approved RMA number. Unauthorized returns may be refused and returned to the sender.
Return Condition Requirements
Returned merchandise must be:
- New, complete, and in resalable condition
- Returned with all original packaging, manuals, accessories, hardware, and documentation
- Free from installation marks, damage, modification, or signs of use
Products that have been installed, modified, damaged, or materially used are generally not eligible for return.
Opened products may be subject to inspection and may be refused or assessed an additional restocking fee depending on condition and supplier requirements.
Non-Returnable Items
The following items may not be eligible for return:
- Special-order products
- Closeout or clearance products
- Non-stock items
- Opened or unsealed software, DVDs, CDs, or cartography unless defective
- Certain chemicals, tools, books, electrical products, or other restricted merchandise
- Products that have been installed, modified, damaged, or are missing original packaging/components
- Items specifically marked as non-returnable at the time of purchase
Warranty or service-related products may need to be returned directly to the manufacturer rather than Tarpon Marine Supply.
Restocking Fees
Returned merchandise may be subject to a restocking fee of up to 15% or more where applicable, depending on the product, condition, manufacturer, and fulfillment source.
Any applicable fee will be determined after the return request has been reviewed.
Shipping and Handling Charges
Customers are responsible for return shipping unless Tarpon Marine Supply determines that the return resulted from an error on our part.
Original outbound shipping charges are generally non-refundable.
Certain returns may also be subject to recovery of the original outbound freight costs.
For qualifying standard shipments, an outbound freight/handling deduction of up to $20 may apply.
Oversized, excessive-weight, or freight shipments may be subject to:
Actual outbound freight charges + applicable handling charges
These amounts may be deducted from the final refund.
How to Request an RMA
To request a Return Merchandise Authorization, complete our return form or contact us at returns@tarponmarinesupply.com.
Please provide:
- Order or invoice number
- Order/invoice date
- Product or part number
- Quantity being returned
- Reason for return
- Whether the product is new/unopened or defective
- Whether you are requesting a refund, replacement, or exchange
Once approved, Tarpon Marine Supply will provide you with an RMA number and return instructions.
Returning Your Product
When sending an approved return:
Clearly mark the RMA number on the outside of the shipping package and include the RMA number with any accompanying documentation.
We also recommend:
- Including a copy of your original invoice or order confirmation
- Packaging the product securely
- Insuring the shipment for its full value
- Using a trackable shipping service
Returns must be shipped freight prepaid. C.O.D. return shipments will not be accepted.
Defective Products and Warranty Claims
If a product is defective, please contact Tarpon Marine Supply before returning it.
Depending on the manufacturer and product, warranty or service claims may need to be handled directly through the manufacturer.
We will provide guidance on the appropriate warranty or return procedure whenever possible.
Refunds
Approved refunds will generally be issued to the original payment method after the returned merchandise has been received and inspected.
Applicable restocking fees, outbound freight, handling charges, or other non-refundable charges may be deducted from the refund.
Processing times may vary depending on the product and fulfillment source.
Important
Do not return merchandise without an approved RMA number.
Tarpon Marine Supply reserves the right to refuse unauthorized returns or returns that do not meet the requirements of this policy.