Effective Date: 9/30/2026
At Tarpon Marine Supply, we work to process and ship orders as quickly and efficiently as possible. Please review the following information regarding order processing, shipping methods, delivery estimates, freight shipments, and customer responsibilities.
Order Processing
Most in-stock orders are shipped the same business day or within one business day of being placed.
Our shipping cutoff time is 4:00 PM Eastern Time, Monday through Friday. Orders placed after 4:00 PM ET, on weekends, or on recognized holidays will generally be processed on the next business day.
Processing times may vary depending on product availability, warehouse location, order verification, or other circumstances outside our control.
Business days are Monday through Friday, excluding holidays.
Shipping Methods & Rates
Tarpon Marine Supply currently offers the following standard shipping options within the United States:
| Shipping Method | Estimated Delivery Time | Rate |
| Standard Ground Shipping | 2–7 Business Days | $9.99 |
| Two-Day Shipping | 2 Business Days | $24.95 |
| Overnight Shipping | Next Business Day | $49.95 |
| Oversized Item Fee (75+ lbs) | Varies | Varies |
| Freight Forwarder Handling | — | Varies |
Delivery times begin once the order has been shipped and are estimates provided by the applicable shipping carrier. Delivery dates are not guaranteed unless specifically stated otherwise.
Available shipping methods may vary depending on the product, warehouse location, shipping destination, product size, weight, or carrier restrictions.
Tracking Information
Once your order has shipped, tracking information will be sent to the email address provided during checkout.
Customers are responsible for monitoring the shipment using the provided tracking number from the time the order ships through final delivery.
Carrier tracking information may take several hours after shipment to begin displaying movement.
Shipping Address
Orders will be shipped to the shipping address entered by the customer during checkout.
Please carefully verify your shipping information before submitting your order.
Once an order has shipped, Tarpon Marine Supply cannot guarantee that the shipping address can be changed or redirected.
Tarpon Marine Supply is not responsible for delays, additional shipping charges, or delivery issues resulting from an incorrect or incomplete address supplied by the customer.
P.O. Boxes
Tarpon Marine Supply does not ship to P.O. Boxes.
Customers must provide a valid physical delivery address during checkout.
Orders submitted with a P.O. Box address may be delayed or canceled until an acceptable physical shipping address is provided.
Multiple-Warehouse Shipments
Tarpon Marine Supply works with multiple warehouses and distribution facilities throughout the United States.
Depending on product availability, an order containing multiple products may be shipped from more than one warehouse and may arrive in separate packages.
Shipping charges may vary when an order requires fulfillment from multiple warehouses.
If an order requires additional shipping charges beyond those originally collected at checkout, Tarpon Marine Supply may contact the customer before shipment to review any additional charges.
Separate tracking numbers may be provided for each shipment.
Oversized & Truck Freight Shipments
Certain oversized, heavy, or specialty products cannot be shipped using standard parcel carriers and must be delivered by truck freight.
Truck freight shipping costs more than standard ground delivery and is not included in our standard $9.99 ground shipping rate.
If an item requires truck freight delivery, a member of the Tarpon Marine Supply support team will contact the customer regarding shipping arrangements, additional charges, and delivery information.
Truck freight shipments may take approximately 3–4 weeks to arrive depending on the product, warehouse, carrier, destination, and freight availability.
Freight delivery times are estimates and may vary.
Customers may also be required to coordinate directly with the freight carrier to schedule delivery.
Freight Forwarders
Orders shipped to a freight forwarding company may be subject to a $20 freight forwarder handling fee.
Once an order has been successfully delivered to the freight forwarder, Tarpon Marine Supply is not responsible for transportation, handling, damage, loss, customs processing, or delivery that occurs after the freight forwarder takes possession of the shipment, except where otherwise required by applicable law.
Delivered Packages
Once carrier tracking indicates that an order has been delivered, customers are responsible for promptly locating and securing the package.
If a shipment is marked as delivered but cannot be located, customers should first:
- Check the delivery location and surrounding property.
- Check with household members, neighbors, building management, or front desk personnel.
- Verify the shipping address used on the order.
- Contact the shipping carrier using the provided tracking number.
Tarpon Marine Supply may assist with available carrier information or claim procedures where appropriate; however, responsibility for a package after confirmed carrier delivery may be limited, subject to applicable law and carrier policies.
Unauthorized Returns & Refused Shipments
Products should not be returned to Tarpon Marine Supply, a distributor, manufacturer, or warehouse without prior return authorization.
Shipments returned without the required authorization may be refused, returned to the sender, or subject to additional handling, restocking, return-shipping, or processing fees.
Customers should contact Tarpon Marine Supply Support before returning any product to receive the appropriate return instructions and authorization.
Refusing delivery of an order does not automatically constitute an authorized return and may result in applicable shipping or return fees.
Shipping Delays
Tarpon Marine Supply works to provide accurate processing and delivery estimates; however, delays may occasionally occur due to circumstances outside our control, including:
- Carrier delays
- Severe weather
- Holidays
- Warehouse delays
- Product availability
- Incorrect shipping information
- Freight carrier scheduling
- Natural disasters
- Transportation disruptions
- Other unforeseen circumstances
Shipping and delivery estimates are not guarantees.
Contact Us
If you have questions regarding an order, shipment, tracking number, freight delivery, or available shipping method, please contact Tarpon Marine Supply Support.
Please have your order number available so our team can assist you as quickly as possible.